Our Focus
Innovative and global approaches
to profitable partnerships,
channels, and ecosystems
Customer and partner listening
and intelligence
Partnerships to create
competitive differentiation
Disruptive innovation
We focus globally to maximize client resources and fortify competitive barriers
with first-hand experience in more than 100 countries.
Our Expertise
We work with our clients to break down complexities, define needs, capture metrics and measure against the most innovative practices, and move quickly to listen, learn, iterate, and execute.
Responsiveness is at the core of our approach. We work at speed and continually adapt, always guided by the needs of our clients and their partners and customers.
Our data-led management consulting services helps technology companies create partner success. Our sweet spot is helping technology companies create predictable revenue and growth by unleashing the power of partners.
We look over the horizon to lead our customers through conventional and creative partnerships, while navigating unparalleled market dynamics and changes.
By The Numbers
18% Average increase in partner efficiency for readiness to sell and time to sale
3X Margins with identification of new channels to market
21% Decrease in average time needed by partners to realize a return on investment
11% Increase in average cash flow for partners
9% Average reduction in partner investment spending over the last five years
20%+ Growth average for emerging companies in year one
17% Growth average for established companies over the initial 18 months
Channel & Partner Transformation
Forget what worked over the last 15 years! Hybrid computing, business outcomes, and recurring revenue era mandates you rethink everything—from who your partners are today, program investments and incentives, metrics, enablement to partner ecosystems. Whether our clients want to transform their partner ecosystem to cloud and SaaS models, create more profitable and productive partnerships, or rethink their current partner base, Global Touch’s Channel & Partner Transformation services can help generate winning results today and into the future.
Profitability
Partners are no longer swarming to sell and support a broad number of IT technologies. Instead, most partners are reducing the number of IT vendor brands they represent as they seek to maximize and achieve sustainable profitability. For technology companies wanting to future proof customer solutions through partners’ sales and services delivery, demonstrating partner profitability has never been more important. Global Touch’s Profitability Services help clients make strategic and operational decisions with confidence, while providing partners with predictable partner profitability.
Customer & Partner Success
Customer and Partner Success programs are key investment areas today. Yet most technology companies are struggling with how to make them impactful for customers and partners, and turn these investments into lifecycle success. At Global Touch we know what’s driving sustainable success. Our Customer & Partner Success services provide a framework for ensuring desired outcomes achievement. Whether you are focused on existing or net new workloads or ecosystem solutions, Global Touch’s approach helps our clients deliver lifecycle customer business benefits and increased partner profitability.
Strategic Planning
Ask the most innovative leaders what they think strategic planning should involve and most say it often results in blind spots or missed opportunities. Through Global Touch’s Strategic Planning services, we look beyond today's idea of success and re-envision it through a combination of deep field expertise and practical, actionable plan development to generate scalable results.
Peer Insights
Gaining candid commentary from peers can be one of the most important and game changing investments for any organization. An honest and unfiltered report from customers, partners, and even competitors about your product, brand, channel success, or customer business benefits can turn the most internally- or product-focused company into a market driven success. Global Touch’s Peer Insights services capture these results through decades of experience knowing how to ask the right questions and look behind the answers to create actionable feedback.
Disruptive Innovation
Disruptive innovation is not just for technology and products. For channel leaders, disruptive innovation in their partner ecosystem requires reinvention, resilience, and thinking outside the box to bring rocket fuel to ignite sustainable success. Global Touch’s Disruptive Innovation services help create groundbreaking, continuous partner success and opportunities through reimagined business models.
Ecosystem Partnerships, Marketplaces & Communities
Revenue generating ecosystem partnerships, marketplaces and communities are emerging as new revenue generating battlegrounds. Building capacity, capability and coverage through these routes can be challenging, but with the right approach, it can drive exponential growth and new connection points with customers. This is where Global Touch’s experience with building and leveraging Ecosystem Partnerships, Marketplaces, and Communities comes into play. We help clients extend their technology success into these new battlegrounds and find new revenue and customer success.
Councils
Most companies create customer or partner councils as a vehicle to obtain feedback and identify opportunities or threats to the business. They are so much more. Most are poorly done. And, most don’t know how to replicate the “in-person”, interactive council in a virtual forum. We do! Global Touch’s Council services are designed to find the intersection between what you want to know and what they want to gain. That’s how real issues get clarified, fresh ideas surface, and bottom-line performance improves.
Content Development
(for Events & Conferences)
From developing cutting-edge strategies to captivating in-person and virtual audiences (local and global), Global Touch’s Content Development services help crack the content code that will energize your partners and create memorable moments that educate, inspire, and connect with your audience. We have more than 20 years of experience with producing conferences and events around the world. We know how to turn passive audiences into engaged ones, reel in your partners and create catalyst moments that add up to taking your success to the next level.
Brainstorming
How do our clients get the focused input they need or crave? Our most successful clients all share one key common capability beyond being smart, calculated risk takers and good listeners: they all value brainstorming with us. From providing clients with objectivity to evaluating different angles, Global Touch provides Leadership Hotline & Brainstorming services to break the internal only ‘group think’ and drive individuals to climb out of their comfort zones, while recognizing blind spots.