Denise McCutchen Grace ─ AWS Partner, Concentrix, accelerating enterprise adoption of new solutions...
November 29, 2021 • 3 Minute Read
Updated October 2022
Denise McCutchen Grace
Principal
Coaching for Results, LLC
(Previously — Group Vice President, Customer Interaction Technology
Concentrix)
Are you looking for an AWS Partner with a customer-centric leader with over 20 years of experience ensuring enterprises successfully adopt new solutions? We know the person—Denise McCutchen Grace!
Nominated to participate in IT Wondrous Women™ by the AWS Partner Field leadership, Denise McCutchen Grace is the Group Vice President for the Customer Interaction Technology business unit at Concentrix, an AWS Partner. She is responsible for leading all aspects of the business, from product strategy, marketing, R&D, client services, and sales. With over 20 years of experience supporting client-facing teams, she works to ensure enterprises successfully adopt new software solutions. Denise and her leaders are focused on innovative contact center technology solutions that better the human experience.
Please meet this IT Wondrous Woman™, Denise McCutchen Grace!
Our 10 Questions for this IT Wondrous Woman.
Fun Facts
1. What’s the one thing about you that your business colleagues don’t know about you?
My family moved a lot when I was growing up and I lived in 5 cities during my school years, culminating in 5 different high schools in 3 different cities.
2. Before the pandemic, how many air miles/KMs did you flying annually?
I have traveled at least twice a month throughout my 35 year career with the exception of 9 years when my sons were young. Prior to COVID, I typically travelled between 80,000-120,000 miles/year.
3. What is the most adventurous food you have eaten and what city/location did you eat it?
I don’t consider myself a picky eater but I’m also not that adventurous.
Your Career
4. What are the top two experiences, achievements or failures that shaped your journey as a successful leader?
The first that comes to mind is that I was pretty fearless (or dumb and lucky) early in my career and volunteered for many projects outside my expertise and education. It brought me a lot of visibility, experience, success and failure and made me confident I could learn new things as I’ve progressed in my career. The second is when I learned that it is possible to show strength and vulnerability at the same time and people really respect authenticity in their leaders.
5. Did you have a mentor in the early part of your career and, if so, what is the biggest lesson you learned from your mentor or influencer?
I was fortunate to have really strong mentors throughout my career. The best lesson that I learned from each of them is have confidence in myself.
Walking In Your Shoes
6. What is one piece of business or career advice you would give to your younger self?
Think BIGGER!
7. As a leader, how do you remain a resource for people early in their careers?
I actively mentor early and mid-career staff inside and outside the company, supporting 4-5 individuals at any one time.
Today’s Business Environment
8. What is the most interesting project you have worked on in the last few years?
Supporting a global retail brand through the early days of COVID to enable them to support their clients through the shutdown and beyond. COVID has brought significant innovations to business.
9. What skills are you currently developing or refining (in yourself) that will make you a more successful leader in the digital economy?
I have an enduring focus on improving my leadership skills through listening, engaging honestly with people and supporting and growing talent. Leadership is the one skill that transcends industries and excellent leadership can change the trajectory of a life or business.
10. What is your greatest business challenge today?
The rapid pace of technology change and ensuring that our knowledge and capabilities stay relevant to our customers.
